FAQ

Q: When will my order ship?

A: All orders require 4-7 business days for order processing plus delivery time. Typical delivery time is 1-4 business days in the US and 2-3 weeks outside the US. 

 

Q: Can I track my order?

A: When your order ships, you will automatically receive an email with a tracking number.

 

Q: Do you ship internationally?

A: Yes, we ship worldwide.

 

Q: If I live in another country, will I have to pay import fees?

A: It is possible that you will have to pay some import fees depending on your country. Unfortunately there is no way for us to avoid these fees. Any orders sent back to us by customs will automatically be refunded for the price of the item(s).

 

Q: I placed more than one order. Can you combine the orders to save on shipping?

A: No, we only ship the individual orders as they are placed.

 

Q: I entered the wrong address, can you change it?

A: Please contact us using the Help button in the corner. If your order hasn't shipped yet, we will change the address.

 

Q: I accidentally ordered the wrong item, can you change it?

A: Please contact us using the Help button in the corner. If your order hasn't shipped yet, we will do our best to accommodate your request.

 

Q: The item(s) I wanted are sold out. When will you be restocking the items?

A: Any restock information will be shared via Twitter and/or Instagram.

 

Q: My order was sent back to you for some reason. What happens next?

A: If your order is returned to us for any reason (incorrect address, abandoned package, etc.), you will be automatically refunded for the price of the item(s).

 

Q: I just received my order and would like to return it. How can I return my order for a refund?

A: We only accept returns within 30 days of purchase of the item(s). Only items in new/unworn condition will be accepted. Simply ship the item back to us along with a note with your name, order number, and refund request.

 

Q: I just received my order and would like to exchange it. How can I exchange my order for something else?

A: We only accept exchanges within 30 days of purchase of the item(s). Only items in new/unworn condition will be accepted. Simply ship the item(s) back to us along with a note with your name, order number, and what you would like to exchange for. You may only exchange for something of equal or lesser value. We will refund any difference in price between the items. If the item(s) requested is unavailable, you will be refunded the total price of the item(s) instead.

  

Q: When will I get a response to my email?

A: Typically all customer service requests are handled within 24 hours. During high traffic times (like drop days), wait times may increase slightly.

 

Q: Are you hiring?

A: No.